Free Tracked US Shipping for Orders over $40! (Orders from outside US/Canada/Mexico, please visit Etsy storefront!)
Free Tracked US Shipping for Orders over $40! (Orders from outside US/Canada/Mexico, please visit Etsy storefront!)
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Shop Policies and Shipping Information

Order Processing 

All orders are processed within 7-14 days of the order date unless otherwise stated. This is the time it takes for the order to be packed and sent to the post office, not including shipping time.  


When Will My Item Ship?

For the most part, orders ship out on Mondays and Fridays! Any orders placed after Thursday night will ship after the weekend ends on Monday, and any orders placed after Sunday night will ship at the end of the business week on Friday.  This is a tentative personal shipping schedule to limit trips to and from the post office, and gives you a good idea of when your items may depart on their way to you! The schedule is not set in stone, nor does it determine the transit time of any parcel. 


Returns and Exchanges

At this time, we do not accept returns or exchanges, thank you for your understanding! Please read any and all item descriptions before placing an order. All dimension information and item specifications are listed on each product’s page. 

If there is ever anything we can help you with, please contact us at starmint.art@gmail.com where we can most efficiently assist you with your questions! (Emails are checked every day Monday-Friday.)


Order Cancellations

Please reach out to us via email at starmint.art@gmail.com if you ever need to cancel your order. Order cancellations are NOT guaranteed, they are only possible if the order has not been packaged yet, and its shipping label has not been generated. Generally order fulfillment can be pretty quick, so it is advised that any outstanding orders to be canceled should be addressed as soon as possible! 

Otherwise, shipping and packaging materials may have already been used for the order and may not be re-usable, or the order itself may already be on the way, at which point, cancellation is no longer an option.


Address Changes

Address changes are only possible before the order has been processed and sent to the post office. Please double-check that your information is correct before submitting your order, and if an address problem arises, please send us an email at starmint.art@gmail.com to try to solve the issue as soon as possible! Address changes are NOT guaranteed. If the order has been processed and is on its way to you, there is little we can do on our end to reroute it. 


Returned to Sender 

Occasionally, orders are returned to sender due to a myriad of reasons such as incorrect addresses. Under these conditions, we reach out to the customer as soon as we receive the returned parcel and the customer has the opportunity to re-ship the order to a correct destination by covering the re-shipping postage fee.

 

Combining Orders

Combining orders is possible and will result in the shipping fee of lesser value being refunded to you but combining is NOT guaranteed. As with any process that requires editing order information, the customer must contact us at starmint.art@gmail.com BEFORE either order is processed and sent to the post office.

 

Order Damage or Error

Stamint Art is managed, processed and fulfilled by one person! This means that a certain amount of human error is unfortunately to be expected. This also means that damage to orders sustained during the shipping process is possible (though uncommon thus far) though is outside of our control.  

If there is any damage apparent on your items, please take well-lit, decent quality photos and send them to starmint.art@gmail.com where we can review the damage and work together to solve the issue. 

If upon receiving your order you find that you are missing an item you ordered, or have received the wrong item, please contact us at the above email to resolve the issue!  We will always strive to make it up to you and make things worth your while. :)

If you find that you have extra of your item, duplicates, or something you didn’t order, keep it! It’s yours. I enjoy giving freebies but even if it was a mistake, the item now belongs to you. :) 

 

Domestic Shipping Information

Flat orders made up of only stickers and sticker sheets ship as UNTRACKED letter mail through USPS, unless they reach the threshold for free tracked shipping at $35. Untracked letter mail allows shipping costs to remain low. The $1.75 shipping and handling fee goes solely towards packaging materials and the price of postage.

The transit times for letter mail range from 7 to 14 days. Most orders arrive well within 2 weeks, though Covid-19 has made shipping times more unpredictable. Additionally, shipping times during the holidays between November through January experience delays more often. Some orders tracked or untracked can take up to 4 weeks to arrive. Please wait a minimum of 4 weeks before contacting us about a lost order as it may still arrive! 


Orders that contain non-flat items (for example, memo pads or charms) ship TRACKED through USPS as First Class Packages. Transit times are listed on the official USPS website as being between 2-5 business days. Please wait a minimum of 4 weeks before contacting us about a lost order as it may still arrive! Many outstanding factors may cause delays in the postal system, and we are unfortunately unable to control any of them. 



International Shipping Information

Currently we only offer untracked letter mail (flat orders) internationally for most countries as shipping prices otherwise are extremely high (at least $15) and we are not prepared to handle the complexities of these high stakes orders. Many more countries are available to be shipped to through our Etsy.

If you do happen to have an outstanding international order with us, please note that international deliveries do take longer to arrive and we truly appreciate your patience and understanding. Please wait a minimum of 6 weeks to contact us about the status of your order, at which time we may try our best to assist you. If you have paid for tracked shipping, it may take even up to 2 months of your package being marked as “in transit” for your order to arrive. During this time, we ask that you continue to be patient while your order makes its way to you.


Please email us if any issues arrive. Though we cannot be held liable for delays and losses that are outside the forces of our control, we would love to help you out with any questions you may have at starmint.art@gmail.com

 

Lost Orders, Marked Delivered

Unfortunately, there are times when packages are marked as delivered but a customer may not be able to find their order. There are many possible reasons for this:

  1. The order was input with the wrong address. Please check if your order was placed with the right address if you cannot find it. We cannot be held accountable for the wrong address input at checkout.
  2. The order was marked delivered by the postal service, but is in actuality still in transit. This is something that happens more frequently around the holiday season, unfortunately. It is extremely stressful, but thankfully a lot of the time, the package does make it to its rightful destination! It may even take an extra 2-3 weeks.
  3. The order was stolen :(. This is an unfortunate possibility. Please always stay on top of the tracking as best as you can and do what is within your power to have a secure delivery space or monitor your delivery space accordingly.

Under these less-than-ideal circumstances, it is important to remember that there is little we can do about an order that has been marked as delivered to your address. We are given the same information about your package as you are, and to the best of our knowledge, the order has made it to its destination. 

The best people to contact about your order are your local post office. Through them, you can possibly get in touch with your mail carriers or find out whether the post office has held onto your package for any reason. Another option available to you is to file a missing mail request directly with USPS:

https://www.usps.com/help/missing-mail.htm

If you have any further questions about your order, please feel free to email us at starmint.art@gmail.com, where we would be more than happy to provide you any information about your package needed to file a missing mail request. 

Unfortunately, we are not responsible for mail that has been lost or delivered to the wrong address by USPS. Once orders leave our hands, we are no longer the ones in charge of delivering them to their destination, and cannot be held liable for USPS's mistakes and errors. 

 


International Customs

As stated above, most international orders are actually not possible on our website. We apologize for this inconvenience and wish we could make our products more accessible on a global level. In the case that international orders are accepted, our shop is not responsible for any customs, additional fees, VAT, taxes, or import duties that may apply to outgoing orders. Those receiving packages are responsible for paying any fees upon the delivery of said packages. 

Right to Refuse Service

We have the right to refuse service to any person, under any circumstances.